At Iconestics, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please review our Refund and Returns Policy to understand how we handle returns, exchanges, and refunds.
1. Returns
- Eligibility: You can return items within 14 days of receiving your order. To be eligible for a return, the item must be:
- Unworn, unwashed, and unused.
- In its original packaging with tags still attached.
- Free from any damage caused after delivery.
- Non-Returnable Items:
The following items are not eligible for returns:- Sale or clearance items.
- Gift cards.
- Items marked as final sale.
- Underwear, socks, or any intimate apparel due to hygiene reasons.
2. How to Initiate a Return
To start a return:
- Contact our customer service via WhatsApp at +974 3322 3166 with your order number and details of the item you’d like to return.
- Our team will guide you through the return process and provide instructions.
- Pack the item securely and send it to the address provided. Please ensure the package includes proof of purchase (receipt or order confirmation).
3. Return Shipping
- Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item sent by us.
- We recommend using a trackable shipping service, as we are not responsible for items lost in transit.
4. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., defective or wrong item).
5. Exchanges
- We only offer exchanges for defective, damaged, or incorrect items. If you need to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
- Contact us immediately via WhatsApp at +974 3322 3166 with photos of the item and a description of the issue.
- We will arrange for a replacement or issue a refund as quickly as possible.
7. Late or Missing Refunds
If you haven’t received a refund after the expected processing time:
- Check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us via WhatsApp.
8. Contact Us
For any questions about our Refund and Returns Policy, feel free to reach out to us via WhatsApp at +974 3322 3166. We’re here to assist you!